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We use the most cost-effective shipping option for international orders. It provides "tracking" to the post office of the destination (not to the final destination).
Once your package arrives at your local post office, if the package is lost between the office and final delivery OR if your government decides to send it back, you have two options: we will happily ship again if you are willing to pay the additional postage, or we can issue you a refund minus the shipping cost. To put it more clearly, if the delivery of the package is adversely affected in any way by the postal system or government of the package's destination, we are not responsible.
Your government may decide to assess VAT/customs fees on the package, and there's nothing we can do to avoid that. We do not pre-pay your VAT or customs fees, nor are they included in your shipping costs.
Unless requested in your order notes, we will include an invoice with your order.
All of our products leave our facility in perfect condition and are packed to ensure no damage happens. As such, we do not re-ship due to box or tray damage. At our discretion, we may offer a partial refund.
BY PLACING AN ORDER WITH GREY FOX GAMES YOU ARE AGREEING TO THE ABOVE TERMS AND CONDITIONS.